Digital Trade Facilitation
Regulatory Single Window
Workflow & Case Management
Trade Facilitation Single Window Platform
Qualisys Consulting | Version 1.0 - 2026
A configurable single-window web and mobile platform enabling businesses to register, submit requests, pay fees and track applications, backed by workflow-driven back office, integrated services and s
Android
Angular.js
HTML5
HTTP
NTP
Odoo
PostgreSQL
SMTP
SSH
TLS
iOS
Customs, Taxation, Exemptions, Permits And Regulatory Compliance
Digital Government And Multi-agency Business Services
Free Zones, Special Economic Zones And Industrial Parks
Investment Promotion, Enterprise Registration And Licensing
Trade Facilitation And Cross-border Regulatory Services
Demo booking coming soon
About this product
The problem
- Fragmented trade and regulatory services that force businesses to use multiple channels, agencies and manual processes for licences, permits, certificates, exemptions and related services.
- Slow and inconsistent processing caused by manual document checks, routing, approvals, payment follow-up, inspections and inter-agency coordination.
- Limited visibility for applicants and regulators into request status, pending actions, complaints, compliance cases, documents, payments and service performance.
- Weak interoperability between trade authorities and external systems for customs, tax, company registration, payments and other government-agency services.
Our solution
A unified single-window platform that streamlines trade and regulatory services for businesses and administrations.
- A configurable web and mobile single-window platform that gives businesses one digital entry point to register, maintain profiles, request services, upload documents, pay fees and track applications end to end.
- A workflow-driven back office for application verification and validation, task routing, multi-level approvals, inspections, compliance cases, complaints, risk profiling, document review and regulatory decision-making.
- A shared digital operating environment with CRM, collaboration, dashboards, ad-hoc reporting, notifications, helpdesk support, geo-referencing and centralized document management.
- An integration layer using APIs and secure communication protocols to exchange data with customs, tax, company registry, payment platforms and other government agencies, adaptable to each client ecosystem.
Key features
Client Portal and Mobile App
Provides account and company registration, profile amendments, a service catalogue, self-service requests, tracking, cancellations, notifications and access to previous requests.
Service Request Management
Handles applications for licences, permits, certificates and other regulatory services, with unique tracking IDs, data validation, document attachments, verification, validation and approvals.
Workflow and Enterprise Management
Delivers configurable workflows, automated task routing, task assignment and tracking, alerts, audit trails, dashboards and workflow analytics.
Payments, Invoices and Receipts
Integrates payments, invoices and receipts into service journeys, with visibility of pending and completed payments and verifiable payment outputs.
Compliance Operations
Covers inspections and planning, complaint and case management, risk profiling, audit and monitoring workflows, regulatory follow-up and real-time case tracking.
Supporting Modules
Includes document review and archiving, CRM and bulk communication, geo-referential mapping, collaboration and chat, reporting, user and access management, helpdesk and knowledge base, and API integration.
Why choose this product
Why choose this product
- True single-window coverage across front-office self-service and back-office regulatory processing, from onboarding through application, payment, approval, issuance and compliance follow-up.
- Highly configurable workflow engine supporting agency-specific forms, rules, approval chains, roles, notifications, service catalogues and processing stages.
- Integration-ready architecture supporting REST, SOAP and RPC-style interfaces for customs, tax, company registration, payment platforms and other government agencies.
- Built-in compliance and risk capabilities including inspections, case auto-assignment, risk profiles, alerts, complaints, audit trails and monitoring workflows.
- Integrated CRM, stakeholder communications and bulk email alongside applicant-facing portal content and notifications.
- Geo-referential capabilities for location data, map views, overlays, geospatial queries and integration with external mapping services.
- Centralized electronic document lifecycle covering receipt, validation, storage, search, version management, archiving, metadata tracking and expiry detection.
- Mobile-ready delivery with iOS/Android support and offline mobile operation with synchronization when connectivity is restored.
- Security and resilience requirements include role-based access, audit logging, SSO capability, two-factor authentication support, recovery controls and a 99.5% uptime target.
Business value
- Creates one digital channel for business-facing trade and regulatory services, reducing fragmented interactions and unnecessary manual hand-offs.
- Automates and standardizes processing workflows, helping shorten approval cycles, reduce errors and improve accountability across participating institutions.
- Strengthens regulatory oversight through centralized documents, compliance cases, inspections, risk alerts, audit trails, payments and management reporting.
- Provides a reusable, configurable platform that can be adapted to different trade authorities, free zones, investment agencies and multi-agency regulatory environments.
Measurable outcomes
- Average processing time per service and per workflow stage; percentage of requests completed within defined service timelines.
- Digital adoption rate: percentage of registrations, applications, documents, payments and follow-up actions completed through the platform.
- Application quality and efficiency: incomplete-request rate, resubmission rate, automated validation rate and number of manual hand-offs eliminated.
- Compliance and case performance: inspections completed, open/closed cases, complaint resolution time, risk alerts generated/resolved and overdue obligations.
- Platform performance and adoption: uptime, active users, transaction volumes, payment success rate, API/integration success rate and notification delivery rate.
Client benefits
- One-stop access for businesses to registration, regulatory services, payments, document submission, complaints and real-time request tracking.
- Faster and more consistent service delivery through configurable workflows, automated routing, validation, alerts and standardized approval processes.
- Greater transparency and auditability through centralized records, task histories, document trails, user activity logs and status visibility.
- Better inter-agency coordination through APIs and shared workflows connecting customs, tax, company registration, payment and other regulatory systems.
- Scalable adaptation to new services, agencies, regulations and countries without rebuilding the platform from scratch.
Use cases
- Enterprise registration: Register an enterprise, validate company information, manage its profile and provide secure user access to a catalogue of regulatory services.
- Request processing: Submit and process licence/permit/certificate/exemption requests through payment, verification, validation, due diligence, approvals and final decision.
- Application tracking: Track and manage applications, supporting documents, invoices, receipts, complaints, cases and stakeholder communications from a single platform.
- Inspections and compliance: Plan inspections, assign teams, capture reports, manage compliance cases and risk profiles, generate alerts and coordinate regulatory follow-up.
- System integration: Integrate with customs, tax, company registry, payment and other government systems while producing dashboards, detailed reports and ad-hoc management information.
Screenshots
