Digital government academy

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Elevate your administration’s digital potential  the Digital Government Academy by Qualisys Consulting is designed to support governments, public institutions, and civil servants in building essential digital competencies. In an era where governance is being redefined by digital transformation, we offer tailored, practical, and strategic training programs to help create resilient, innovative, and high-performing public administrations.

Our Academy is designed to meet the needs of ministries, government agencies, local authorities and public sector digitalization projects..

Our mission: To help public institutions strengthen their digital capabilities in order to govern more effectively, protect more securely, and serve citizens more efficiently. 













                                                                                                                       


What makes us special

 Specialist trainers

Tailor-made content

Interactive methode

Immediate impact

Follow-up and support














                                                                                                                       




Our Training Offers

Key Modules for Effective Digital Government :

This training area aims to clarify the components and processes of digital government strategies and plans. It covers the key elements of a digital strategy, the development of regulations and legal frameworks for effective transformation, as well as best practices for developing an enterprise architecture and improving processes.

Here is a table showing the sub-services associated with FO_GOV1:

Code
Module
Objectif
Type
FO_GOV1QL1
 Developing a development strategy and business model for a public authority
 Defines the objectives and strategic direction of a public authority. The aim is to establish a long-term vision for the public authority and to define the resources needed to achieve these objectives. The business model is a tool for describing how the public authority creates value for its customers and how it generates revenue.
 Qualifying
FO_GOV1QL2
Digital Government and the Sustainable Development Goals (SDGs)
Digital government is a concept that aims to modernise public services by using information and communication technologies (ICTs) to improve the efficiency and quality of public services. Information and communication technologies (ICTs) can help accelerate the achievement of each of the 17 Sustainable Development Goals (SDGs) set by the United Nations.
 Qualifying
FO_GOV1QL3
Legal framework for Digital Government
The legal framework for digital government is a set of laws and regulations governing the use of information and communication technologies (ICTs) in public services. It aims to guarantee the security and confidentiality of citizens' personal data and to promote the efficiency and quality of public services.
 Qualifying
FO_GOV1QL4
Development of a Digital Government Strategy
The government's digital strategy is an action plan based on four main themes: Freedom to innovate, Equal rights, Fraternity through digital access for all, and Exemplarity through a modernising state2.
 Qualifying
FO_GOV1QL5
Information system and digital governance in a public administration
The State's digital transformation is a process that aims to roll out e-government, online services and tele-procedures. When it comes to user services, there are two main stages in the use of ICTs: the digitisation of public services and the management and transformation of the State's information system.
 Qualifying
FO_GOV1QL6
Drawing up a digital or IS master plan within a public administration.
The IT master plan is an important document in an IT department; it sets out the IT department's strategy in relation to that of the company.
 Qualifying
FO_GOV1QL7
Providing citizen-centred services and the role of digital government
Digital government is a concept that aims to provide citizen-centred services and improve citizens' quality of life by using information and communication technologies. Digital government is an instrument for transforming the State and accelerating opportunities.
 Qualifying
FO_GOV1QL8
Development of a Government Enterprise Architecture
The Government Enterprise Architecture (GEA) is a framework for defining architecture principles that will serve as guidelines to guide and support public bodies in the process of implementing their organizational enterprise architectures, enabling them to contribute to meeting the major challenges facing government.
 Qualifying
FO_GOV1QL9
Analysis, modelling and optimisation of government business processes
The analysis, modelling and optimisation of government business processes are practices that enable strategy and business processes to be discovered, modelled, analysed, measured, improved and optimised. These practices are often confused with task and project management, but cover much more than these elements
 Qualifying
FO_GOV1QL10
Drawing up procedure manuals within a public administration.
The development of procedure manuals within a public administration is a practice that defines the procedures and processes to be followed in order to carry out the administration's tasks and activities. Procedure manuals are documents that contain detailed instructions on how to carry out a specific task or activity. They are used to ensure that tasks are carried out consistently and efficiently.
 Qualifying
FO_GOV1QL11
Management of an IT department and team within a public authority
The management of an IT department and team within a public administration is a practice which makes it possible to manage IT resources and the teams working on these resources. The goals of managing an IT department and team are to ensure that IT services are delivered effectively and efficiently, that IT resources are used optimally, and that teams work together to achieve business goals. Administration.
 Qualifying
FO_GOV1QL12
Managing IS-related policies, processes and procedures within a government department
Managing IS policies, processes and procedures within an administration is a practice that helps to ensure that IT services are delivered effectively and efficiently. IS policies, processes and procedures are documents that contain detailed instructions on how to carry out a specific task or activity2. They are used to ensure that tasks are carried out consistently and efficiently.
 Qualifying
FO_GOV1QL13 Drawing up catalogues of public services The development of public service catalogues is a practice that provides a clear list of all the services that a company offers to its own teams or to external customers1. Service catalogues contain information on the services offered, operational level agreements, service level commitments or agreements and the associated costs.  Qualifying

​This training space aims to discuss sector-specific cases where digital government programmes can improve citizen-centred services. It covers the different phases in the lifecycle of a digital government project, explores emerging trends in their implementation, and presents our training courses.

Here is a table of the sub-services associated with the  FO_GOV2:

Code Module Objectif Type
FO_GOV2_QL1 Dematerialisation & paperless strategy Accelerating dematerialisation projects and providing tailored solutions for public authorities. Qualifying
FO_GOV2_QL2 Integrated Public Finance Management System Efficiently implement a PMIS using ICT. Qualifying
FO_GOV2_QL3 Electronic management of public contracts Digitalising and optimising procurement processes. Qualifying
FO_GOV2_QL4 Civil status management system Modernise the management of civil status using computerised systems. Qualifying
FO_GOV2_QL5 National identity management system Manage access and identities securely on public networks. Qualifying
FO_GOV2_QL6 e-Administration: Content management Organising and distributing public information effectively. Qualifying
FO_GOV2_QL7 e-Administration: Government collaboration Improving interaction and coordination using digital tools. Qualifying
FO_GOV2_QL8 Planning government resources Optimising the use and allocation of public resources. Qualifying
FO_GOV2_QL9 Digital commerce and e-commerce Promote online sales of goods and services. Qualifying
FO_GOV2_QL10 Tax Information System (e-Impôts) Simplify tax procedures and reduce administrative costs. Qualifying
FO_GOV2_QL11 Border management system Securing borders and facilitating international trade. Qualifying
FO_GOV4_QL12 E-customs / Digital Customs :: Best Practices and Methodology for a successful implementation​ Digitizing customs procedures and streamlining trade. Qualifying
FO_GOV2_QL13 Single window for foreign trade Centralize customs formalities for greater efficiency. Qualifying
FO_GOV2_QL14 Setting up a public project office Efficiently coordinate stakeholders in a public project. Qualifying
FO_GOV2_QL15 Digital project life cycle Manage digital projects in a structured and efficient way. Qualifying
FO_GOV2_QL16 Change management strategy Structuring change to improve quality, risk management and deadlines. Qualifying
FO_GOV2_QL17 Capacity building plan Develop a plan to improve team skills and performance. Qualifying
FO_GOV2_QL18 Business agility in public administration Increase the responsiveness and efficiency of public services. Qualifying








This training area aims to discuss key emerging trends in digital government, explore the potential of artificial intelligence technologies while highlighting the associated ethical issues, and emphasize the importance of robust data governance and digital identity systems.​

Here is a table of the sub-services associated with the  FO_GOV3:


Code Module Objectif Type
FO_GOV3_QL1 Data Governance Ensure data quality, compliance and optimal use. Promote a data-driven culture and master data governance policies. Qualifying
FO_GOV3_QL2 Digital Identity Understand the fundamentals of digital identity, access management and associated risks, and promote data security and protection. Qualifying
FO_GOV3_QL3 Open standards & Interoperability Promote compatibility between systems, innovation and cost reduction through the use of open standards. Qualifying
FO_GOV3_QL4 WCO Data Model Effectively apply the World Customs Organization's data model to harmonize and modernize customs operations. Qualifying
FO_GOV3_QL5 AI in Public Administrations Explore concrete applications of AI (chatbots, automation, data analysis) to improve the quality and efficiency of public services. Qualifying
FO_GOV3_QL6 Data Science in Public Administration Leverage data science to improve decision-making, detect fraud, optimize services and resource management. Qualifying










This training space aims to introduce the users and technical perspectives of digital government, explore the use of design thinking in the delivery of public services, discuss the technical approach to designing and implementing digital government components, as well as address collaborative tools and methods to encourage the participation of citizens and civil servants in the design of digital services.

Here is a table of the sub-services associated with the FO_GOV4:  

Code Module Objectif Type
FO_GOV4_QL1 Designing government e-services Design and implement efficient, accessible and secure digital public services. Qualifying
FO_GOV4_QL2 Technical development
Master software development techniques adapted to government projects. Qualifying
FO_GOV4_QL3 Agile methodologies Apply agile methods for efficient, collaborative and adaptable project management. Qualifying
FO_GOV4_QL4 Design Thinking & UX Use user-centered approaches to design innovative and useful solutions. Qualifying
FO_GOV4_QL5 Mobile application development
Design, develop, test and publish functional and ergonomic mobile applications. Qualifying
FO_GOV4_QL6 Implementation of government portals Deploy public digital portals, ensuring quality, security and user experience. Qualifying
FO_GOV4_QL7 Open-source technology Use Open Source solutions to develop, integrate and manage digital systems. Qualifying
FO_GOV4_QL8 Using government applications Train users to use digital public services effectively. Qualifying
FO_GOV4_QL9 Digital literature for citizens Promoting access, diversity and education through digital literature. Qualifying
FO_GOV4_QL10 Use of social media Use social media for information, engagement, communication and monitoring. Qualifying
FO_GOV4_QL11 Participatory design Design inclusive solutions with stakeholders for greater impact and buy-in. Qualifying
FO_GOV4_QL12 Digital literature for decision makers Equipping decision-makers to strategically integrate digital literature into public policy. Qualifying
FO_GOV4_QL13 Digital literacy for civil servants​ Develop a modern and responsible digital culture within public administration. Qualifying






This training space addresses the growing vulnerability of digital infrastructures to cyber threats, the need to protect confidentiality, integrity and availability, and the importance of a proactive strategy to combat cybercrime. It aims to harness the potential of digital technology for economic and social growth.

here is a table of the sub-services associated with the FO_GOV5: 

 
CodeModuleObjectifType
FO_GOV5_QL1Information & cybersecurity policyDevelop a robust security policy to protect public data, prevent incidents and strengthen digital governance.Qualifying
FO_GOV5_QL2Risk management and cyber risksIdentify, assess and effectively manage cybersecurity risks to ensure organizational resilience.Qualifying
FO_GOV5_QL3Document security & archivingImplement secure management and archiving practices to ensure document confidentiality and compliance.Qualifying
FO_GOV5_QL4Electronic signatures & transactionsImplement secure electronic signature solutions to optimize the performance, legality and efficiency of digital exchanges.Qualifying
FO_GOV5_QL5Digital infrastructure managementManage and optimize digital infrastructures to ensure continuity of public services and foster technological innovation.Qualifying