Home / Training Services / Digital government academy
Our Digital Government Academy program was developed to provide governments and civil servants with the skills and tools to manage in an increasingly digital public administration.
QUALISYS Consulting develops and animates the digital government academy, focused on the digital training of senior managers and employees of ministries and administrations. The program offers a variety of courses, all tailored to the needs of the public sector with little or no formal training in IT or digital administration.
The Digital Government Academy program is led by a team made up of public administration experts, sectoral experts (public finance, customs, health, education, agriculture, etc.) and experts in digital transformation.
The choice of courses offered by the digital government academy is driven by a digital skills model that specifies the digital skills needed in government agencies. The goal of the model is to create a framework for good digital government, by improving coordination and understanding between ministries and government agencies.
Our model identifies five main areas of digital skills considered vital for digital administration in the African public sector:
1.Governance, strategy development and business transformation for digital government
2.Digital government programs and projects Development
3.AI, data and emerging technologies for digital government
4.Design, implementation and operation approaches for digital government
5.Risk Management and Cybersecurity for Digital Government
These 5 main areas are broken down into training modules ensuring the development of specific associated digital skills.
Our Digital Government Academy program was developed to provide governments and civil servants with the skills and tools to manage in an increasingly digital public administration.
QUALISYS Consulting develops and animates the digital government academy, focused on the digital training of senior managers and employees of ministries and administrations. The program offers a variety of courses, all tailored to the needs of the public sector with little or no formal training in IT or digital administration.
The Digital Government Academy program is led by a team made up of public administration experts, sectoral experts (public finance, customs, health, education, agriculture, etc.) and experts in digital transformation.
The choice of courses offered by the digital government academy is driven by a digital skills model that specifies the digital skills needed in government agencies. The goal of the model is to create a framework for good digital government, by improving coordination and understanding between ministries and government agencies.
Our model identifies five main areas of digital skills considered vital for digital administration in the African public sector:
1.Governance, strategy development and business transformation for digital government
2.Digital government programs and projects Development
3.AI, data and emerging technologies for digital government
4.Design, implementation and operation approaches for digital government
5.Risk Management and Cybersecurity for Digital Government
These 5 main areas are broken down into training modules ensuring the development of specific associated digital skills.
FO_GOV 1 : FO_GOV 1: Governance, Strategy and Business Transformation
This area of training aims to:
• Explain the components of digital government strategies and plans, and the associated processes.
• Discuss the key elements of a digital government strategy.
• Develop the regulations and legal framework required for effective digital government transformation.
• Provides best practices and techniques to ensure enterprise government architecture development and process improvement.
Our trainings:
| Code | Module | Objective | Kind |
| FO_GOV1QL1 | Develop a development strategy and the business model of a Public Administration |
Enables the objectives and strategic orientations of a public administration to be defined. It is a question of setting up a long-term vision for the public administration and defining the means necessary to achieve these objectives. The business model is a tool for describing how the public administration creates value for its customers and how it generates revenue. |
Qualifying |
|
FO_GOV1QL2 | Digital Government and Sustainable Development Goals (SDGs) | Digital government is a concept that aims to modernize public services by using information and communication technologies (ICT) to improve the efficiency and quality of public services. Information and communication technologies (ICT) can help accelerate the achievement of each of the 17 Sustainable Development Goals (SDGs) set by the United Nations. |
Qualifying |
|
FO_GOV1QL3 | Legal and Legal Framework for Digital Government | The legal and legal framework for digital government is a set of laws and regulations that govern the use of information and communication technologies (ICT) in public services. It aims to guarantee the security and confidentiality of citizens' personal data and to promote the efficiency and quality of public services. |
Qualifying |
|
FO_GOV1QL4 | Development of a Digital Government Strategy | The government's digital strategy is an action plan that breaks down into four main areas: Freedom to innovate, Equal rights, Fraternity of digital technology accessible to all and Exemplary status of a state that is modernizing. |
Qualifying |
|
FO_GOV1QL5 | Governance of the information and digital system in a public administration | The digital transformation of the State is a process that aims to deploy electronic administration, online services and tele procedures. In terms of user services, we can distinguish two major stages in the use of ICT: the digitization of public services and that of the management and transformation of the State information system. |
Qualifying |
|
FO_GOV1QL6 | Develop a digital or IS master plan within a public administration. | The IT master plan is an important document in an IT Department; he commits the strategy of the IT department to that of the company |
Qualifying |
|
FO_GOV1QL7 | Providing citizen-centric services and the role of digital government | Digital government is a concept that aims to provide citizen-centric services and improve the quality of life of citizens by using information and communication technologies. Digital is an instrument of State transformation and an accelerator of opportunities. |
Qualifying |
|
FO_GOV1QL8 | Development of a Governmental Enterprise Architecture | The Government Enterprise Architecture (GEA) is a framework that helps define architecture principles that will constitute guidelines to guide and frame public organizations in their processes of implementing their enterprise architectures, business of organizations and enable them to contribute to meeting the major governmental challenges. |
Qualifying |
|
FO_GOV1QL9 | Analysis, modeling and optimization of government business processes | Government Business Process Analysis, Modeling, and Optimization are practices for discovering, modeling, analyzing, measuring, improving, and optimizing business strategy and processes. These practices are often confused with task and project management but cover much more than these elements. |
Qualifying |
|
FO_GOV1QL10 | Development of procedure manuals within a public administration. | The development of procedure manuals within a public administration is a practice that makes it possible to define the procedures and processes to be followed to carry out the tasks and activities of the administration. Procedure manuals are documents that contain detailed instructions on how to perform a specific task or activity. They are used to ensure tasks are performed consistently and efficiently. |
Qualifying |
|
FO_GOV1QL11 | Management of an IT department and team within a public administration | The management of an IT department and team within a public administration is a practice which makes it possible to manage IT resources and the teams working on these resources. The goals of managing an IT department and team are to ensure that IT services are delivered effectively and efficiently, that IT resources are used optimally, and that teams work together to achieve business goals. Administration. |
Qualifying |
|
FO_GOV1QL12 | Manage policies, processes and procedures related to IS within an Administration | Managing IT-related policies, processes and procedures within an administration is a practice that helps ensure that IT services are delivered effectively and efficiently. IS-related policies, processes and procedures are documents that contain detailed instructions on how to perform a specific task or activity. They are used to ensure tasks are performed consistently and efficiently. |
Qualifying |
| FO_GOV1QL13 | Development of public service catalogs | Building utility catalogs is a practice that provides a clear list of all the services a company offers to its own teams or external clients. Service catalogs contain information about services offered, operational level agreements, service level commitments or agreements, and related costs. | Qualifying |
FO_GOV 2 : Digital government programs and projects Development
This Training Space aims to:
o Discuss sector-specific cases where digital government programs can contribute to citizen-centric services.
o Understand the different implementation phases of the life cycle of a digital government project.
o Explore emerging trends in implementing the digital government agenda.
Our trainings:
| Code | Module | Objective | Kind |
| FO_GOV2_QL1 | Developed a strategy of dematerialization and zero paper at the level of public administrations. | The objective is to accelerate dematerialization projects and to provide public administrations with a range of solutions to be mobilized. |
Qualifying |
|
FO_GOV2_QL2
| Integrated Public Finance Management System: Best Practices and Methodology for Successful Implementation | The Integrated Public Finance Management System (SIGFP) is a system that manages public finances in an integrated manner. It is a system that allows public finances to be managed effectively and efficiently using information and communication technologies (ICT). |
Qualifying |
|
FO_GOV2_QL3
| Electronic Management of Public Procurement: Best Practices and Methodology for a Successful Implementation | Electronic Public Procurement Management (GEMP) is a method of public procurement that uses information and communication technologies (ICT) to replace or redesign paper-based procedures throughout the procurement cycle. public markets. |
Qualifying |
|
FO_GOV2_QL4
| Civil Registry Management System: Best Practices and Methodology for Successful Implementation | The Civil Status Management System (SGEC) is a computerized system that manages data relating to the civil status of a country or region. |
Qualifying |
|
FO_GOV2_QL5
| National Identity Management System: Best Practices and Methodology for Successful Implementation | Identity and Access Management (IAM) systems establish permissions and accessibility for users, within a network where those users are not trusted a priori. |
Qualifying |
|
FO_GOV2_QL6
| E-Administration: Government content management | Government content management is a key element of e-Government. It allows public administrations to store, organize and disseminate important information to citizens and businesses. |
Qualifying |
| FO_GOV2_QL7 | E-Administration: Management of government collaboration | E-Government is a set of practices and technologies that allow citizens and businesses to interact with public administrations electronically. The aim of E-Government is to provide more efficient and accessible public services. | Qualifying |
| FO_GOV2_QL8 | E-Administration: Government Resource Planning | Government Resource Planning (GRP) is a system that helps governments manage and allocate their resources effectively. PRG systems help ministries, departments, and agencies make better decisions when preparing and allocating the budget, resulting in more efficient use of resources. | Qualifying |
| FO_GOV2_QL9 | Digital commerce and E-commerce | The overall goal of digital commerce and E-commerce is to enable businesses to sell products and services online. This can include the sale of physical products such as clothing or electronics, as well as the sale of services such as online subscriptions or streaming services. | Qualifying |
| FO_GOV2_QL10 | Tax Information System (e- Impots ): Best Practices and Methodology for a successful implementation | The E-Taxes information system is a computer system set up by the tax administration to facilitate the collection of taxes. The general objectives of this system are to simplify tax procedures and reduce administrative costs for taxpayers and the tax administration. | Qualifying |
| FO_GOV2_QL11 | Border Management Information System :: Best Practices and Methodology for a successful implementation | The Border Management Information System is a computer system that collects and analyzes information about people and goods entering and leaving a country. The overall objective of this system is to enhance border security by detecting potential threats and facilitating international trade. | Qualifying |
| FO_GOV2_QL12 | E-customs / Digital Customs :: Best Practices and Methodology for a successful implementation | The E-customs or Digital Customs information system is a computer system set up by customs administrations to facilitate customs procedures and international trade. The general objectives of this system are to simplify customs procedures, to reduce administrative costs for taxpayers and the customs administration and to enhance border security. | Qualifying |
| FO_GOV2_QL13 | Single Window for Foreign Trade Facilitation: Best Practices and Methodology for Successful Implementation | The Foreign Trade Facilitation Single Window is an IT system that allows businesses to submit all the information and documents necessary for the import and export of goods at a single point of entry. The general objective of this system is to simplify customs procedures and reduce administrative costs for taxpayers and the customs administration. | Qualifying |
| FO_GOV2_QL14 | Set up a project office within a public administration | Setting up a project office within a public administration can help ensure the success of a project, with the objective of ensuring coordination and communication between project stakeholders. | Qualifying |
| FO_GOV2_QL15 | Digital government project life cycle | The digital government project life cycle is a process for managing digital government projects effectively and efficiently. | Qualifying |
| FO_GOV2_QL16 | Change management strategy and planning approach | The change management strategy has several advantages, including: - Improved communication between project stakeholders. - Reduction of project risks and problems. - Improved project quality. - Compliance with project deadlines. - Effective management of project resources. | Qualifying |
| FO_GOV2_QL17 | Development of the capacity building plan | Developing the capacity building plan is a process that builds the skills and knowledge of team members to improve their performance and effectiveness. The general objectives of developing the capacity building plan are: - Identify the skills and knowledge needed to achieve the project objectives. - Assess the current skills and knowledge of team members. - Develop a detailed training plan to improve the skills and knowledge of team members. - Implement the training plan. - Evaluate the effectiveness of the training plan | Qualifying |
| FO_GOV2_QL18 | Business Agility in Public Administrations | Business agility is a management approach that allows organizations to adapt quickly to changes in the market and environment. In the context of public administrations, business agility can help improve the effectiveness and efficiency of government processes. Benefits of enterprise agility for government include : - Improved quality of public services. - Reduced costs and implementation times. - Improved citizen satisfaction. - Improved collaboration between government agencies. - Improved transparency and accountability | Qualifying |
FO_GOV 3 : AI, data and emerging technologies for digital government
This area of training aims to:
o Discuss key emerging trends in digital government.
o Explores the potential of artificial intelligence technologies in digital government and highlights the ethical concerns associated with artificial intelligence.
o Discuss the need for and importance of robust data governance and digital identity systems.
Our trainings:
| Code | Module | Objective | Kind |
| FO_GOV3_QL1 | Data Governance | Data governance aims to ensure quality, compliance, optimal use, risk reduction, and informed decision-making with respect to data within an organization. The objectives associated with the training are: - Understand the key concepts of data governance - Develop data governance skills - Develop data governance policies and processes - Promote regulatory and legal compliance - Foster a data-driven culture | Qualifying |
|
FO_GOV3_QL2 | Digital Identity | Digital identity refers to a set of information and attributes that identify a person or entity on the Internet. This may include things like name, email address, login credentials, social media profiles, IP addresses, digital certificates, etc. The objectives associated with the training are: - Online Safety Awareness - Digital identity management - Understanding of authentication technologies - Online risk and liability education - Promotion of privacy and data protection | Qualifying |
|
FO_GOV3_QL3 | Open Standards and Interoperability | Open standards and interoperability aim to foster interoperability between systems, promote fair competition, facilitate innovation, ensure data sustainability and reduce costs. These goals help create an open, scalable, and accessible technology environment that benefits both end users and solution providers. The objectives associated with the training are: - Foster interoperability - Encourage fair competition - Facilitate innovation - Ensure the sustainability and accessibility of data - Reduce costs and barriers to adoption | Qualifying |
|
FO_GOV3_QL4 |
World Customs Organization Data Model
|
The objectives of WCO Data Model training include in-depth understanding of the model, knowledge of its uses and benefits, practical application, adoption of standards and best practices, as well as awareness of model updates. These objectives are intended to enable participants to effectively use the MO-OMD in their Customs operations and reap the benefits of international data harmonization. The objectives associated with the training are: - Understanding of the WCO Data Model - Knowledge of the uses and benefits of the WCO Data Model - Practical application of the WCO Data Model - Understanding of standards and best practices - Awareness of updates and evolutions of the WCO Data Model | Qualifying |
|
FO_GOV3_QL5 |
Application of Artificial Intelligence in public administrations.
|
The application of Artificial Intelligence (AI) in public administrations offers many opportunities to improve the effectiveness, efficiency and quality of services provided to citizens. Some examples of the use of AI in public administrations: - Virtual assistance and chatbots - Automated document processing - Data analysis and decision making - Forecasting and planning - Improved user experience - Detection of suspicious behavior | Qualifying |
| FO_GOV3_QL6 | Application of data sciences in public administrations. |
The application of data sciences in public administrations offers many opportunities to improve decision -making, operational efficiency and the services provided to citizens. Some examples of the use of data sciences in public administrations: - Data analysis and predictive modeling - Optimization of resources and operations - Improved services to citizens - Fraud and Abuse Detection - Risk forecasting and management | Qualifying |
FO_GOV 4 : Design, implementation and operation approaches for digital government
This Training Space aims to:
• Introduce digital government users and technical perspectives.
• Explores the use of design thinking in the delivery of public services.
• Discuss the technical approach to design and implement the components of digital government
• Discuss collaborative and participatory tools and methods to encourage citizens and public servants to participate in the design of digital government services.
Our trainings:
| Code | Module | Objective | Kind |
| FO_GOV4_QL1 | Design and implementation of government electronic services | The design and implementation of government e-services, also known as e-services or digital public services, is key to modernizing public administration and delivering more efficient, accessible and user-friendly services to citizens. Some key steps in this process: - Analysis of needs and users - Definition of objectives and expected results - User Experience (UX) Design - Technological infrastructure development - Integration of systems and data - Data Security and Privacy - User training and awareness - Monitoring and evaluation | Qualifying |
|
FO_GOV4_QL2 | Development techniques | The software development techniques used in the IT field to create applications, systems and services are numerous and can be used in combination depending on the needs of the project and the preferences of the development team. The choice of the appropriate technique will depend on the nature of the project, its requirements, the development team and the specific constraints. | Qualifying |
|
FO_GOV4_QL3 | Agile methodologies for solution implementation | Agile methodologies are commonly used for implementing software solutions. The objectives associated with the training are: - Understanding of agile principles - Knowledge of different agile methodologies - Practical application of agile methodologies - Effective collaboration and communication - Adaptability and change management - Continuous improvement - Agile Culture Awareness | Qualifying |
|
FO_GOV4_QL4 |
Design thinking and human-centered design: |
Design Thinking and human-centered design are approaches that aim to place user needs and expectations at the center of the design process. The goals are to understand users, identify real problems, generate creative ideas, prototype and test quickly, while fostering collaboration and the overall user experience. These approaches create solutions that truly meet user needs and deliver value. | Qualifying |
|
FO_GOV4_QL5 |
Mobile application development |
The objectives can be adapted according to the specific needs of the participants, the duration of the training and the level of expertise targeted. The overall objective is to provide participants with the knowledge and skills necessary to design, develop, test and distribute quality mobile applications. - Understanding of the basic principles of mobile development - Knowledge of mobile development frameworks and tools - Development of user interfaces (UI) and user experiences (UX) - Programming and development of mobile applications - Testing and debugging - Publication and distribution of mobile applications - Technological watch and continuous adaptation | Qualifying |
| FO_GOV4_QL6 |
Techniques for Implementing Government Portals |
Implementing government portals requires a methodical approach to ensure their success. These techniques can be adapted according to the specific needs of the government portal and the constraints of the project. Close collaboration with stakeholders and users is also essential throughout the implementation process to ensure that the portal meets real user needs and provides a quality user experience. The objectives associated with the training are: - Analysis of user needs - Human-centered design - Technological development and integration - Content management - Testing and quality assurance - User training and support | Qualifying |
| FO_GOV4_QL7 | Open-source technology | The training in Open Source technologies aims to provide participants with the knowledge and skills necessary to work with Open Source software. The objectives associated with the training: - Understanding of Open Source concepts and principles - Knowledge of Open Source technologies - Installation, configuration and management of Open Source technologies - Use and development of applications with Open Source software - Contribution to Open Source projects - Licensing and compliance management - Technology watch and continuous learning | Qualifying |
| FO_GOV4_QL8 | Use of digital government applications | The overall objective of training in the use of digital government applications is to empower users so that they can effectively use government services online and benefit from the advantages offered by these applications. - Familiarity with digital government applications - Understanding of the features and services offered - Learning navigation and research - Knowledge of procedures and requirements - Awareness of security and data protection - Solving Common Problems - Responsible and Ethical Use of Government Applications | Qualifying |
| FO_GOV4_QL9 | Digital Literature for Citizens | Digital literature offers new opportunities for citizens to engage in reading and discovering literary works through the use of digital technologies. Some objectives associated with the promotion and use of digital literature for citizens: - Accessibility and availability - Discovery and exploration - Interactivity and participation - Experimentation and innovation - Education and learning - Promotion of cultural diversity - Conservation of literary heritage | Qualifying |
| FO_GOV4_QL10 | Use of social media | The use of social media provides many opportunities for citizens to interact, share, learn and engage in various online activities. Some common uses of social media by citizens: - Communication and interaction - Sharing information and content - Tracking news and trends - Professional networking - Activism and social mobilization - Customer service and support - Awareness and education | Qualifying |
| FO_GOV4_QL11 | Participatory design approaches | The overall objective of training in participatory design approaches is to enable participants to become competent and confident practitioners in the application of these approaches. They will be able to create solutions that are user-centric, inclusive and responsive to real needs, while fostering stakeholder engagement and participation throughout the design process. - Understanding of the basic principles - Knowledge of methods and tools - Ability to involve users and stakeholders - Observation and active listening skills - Data-driven decision making - Awareness of diversity and inclusion - Practical application of participatory design approaches | Qualifying |
| FO_GOV4_QL12 | Digital literature for decision makers | The overall goal of digital literature training for decision makers is to equip them with the knowledge, skills and vision needed to make strategic and informed decisions about digital literature. They must be able to identify opportunities, address challenges and develop effective strategies to adapt to the changing landscape of literature in the digital age. | Qualifying |
| FO_GOV4_QL13 | Digital literacy for civil servants | The overall objective of digital literacy training for public servants is to equip them with the skills, knowledge and awareness to adapt and work effectively in an ever-changing digital environment. The training aims to promote responsible and informed use of digital technologies and to foster a culture of innovation within the administration. | Qualifying |
FO_GOV 5 : Risk management and cybersecurity for digital government
This training space aims to:
• Analyze the vulnerability of technologies giving the growing dependence of companies and governments on digital infrastructure.
• Discuss the confidentiality, integrity and availability of ICT infrastructure challenged by rapidly evolving cyber threats including electronic fraud, theft of intellectual property and personally identifiable information, service disruption and damage or destruction of property.
• Discuss how a digital government strategy must proactively address cybercrime to fully leverage the potential of digital technology for economic growth and social development
Our trainings:
| Code | Module | Objective | Kind |
| FO_GOV5_QL1 | Development of an information security and cybersecurity policy in public administrations | The overall objective of the training on the development of information security and cybersecurity policy in public administrations is to equip participants with the necessary skills to assess, plan and implement information security measures effective information. This helps protect sensitive data, prevent security incidents and keep public services running smoothly in an increasingly complex and threatening digital environment. - Understanding of information security issues - Knowledge of standards and best practices - Mastery of risk management principles - Development of an information security policy - User awareness and training - Establishment of a security governance framework - Collaboration and sharing of best practices | Qualifying |
|
FO_GOV5_QL2 |
Risk management and cyber risks |
The overall objective of risk and cyber risk management training is to enable participants to develop solid skills to effectively assess, prevent and manage cybersecurity risks in their organization. This helps build the organization's resilience against cyber threats and ensure the protection of sensitive information, critical systems and operations. - Understanding of cyber risks - Knowledge of frameworks and standards - Mastery of risk management methodologies - Assessment of vulnerabilities and impacts - Development of a risk management strategy - Employee awareness and training - Implementation of an incident response plan - Evaluation and continuous improvement | Qualifying |
|
FO_GOV5_QL3 |
Security and archiving of documents
|
The overall goal of document security and archiving training is to equip participants with the skills to protect information in documents, ensure data confidentiality, and implement secure document management practices. This helps protect sensitive information, comply with regulations and privacy policies, and effectively manage documents throughout their lifecycle. - Understanding of document security issues - Knowledge of regulations and best practices - Mastery of document classification and management methods - Awareness of threats and risks - Establishment of document security policies and procedures - Secure document archiving - Awareness of privacy and data protection - Employee awareness and training | Qualifying |
|
FO_GOV5_QL4 |
Electronic signature and transactions | The overall objective of the Signature and Electronic Transactions training is to enable participants to implement effective and secure eSignature processes in their organization. This contributes to reduced administrative costs, operational efficiency and security of electronic transactions, while ensuring legal and regulatory compliance. | Qualifying |
|
FO_GOV5_QL5 | Management of digital infrastructures within an administration | The overall objective of the training on the management of digital infrastructures within an administration is to enable participants to effectively manage technological resources and digital infrastructures to support the operations of the administration. This helps ensure service availability, system security, business continuity and resource optimization, while driving the adoption of emerging technologies to improve efficiency and innovation across government. | Qualifying |